Demand for health and social care services is progressively increasing but due to uncertainty over hours and the need to travel between locations for work recruitment and retention of staff becomes increasingly difficult. Real Mission Care attempts to address these problems by enabling staff to work in a friendly environment where their earnings and level of work are secured.
Following assessment of needs we enable service users to select the staff they require according to their individual needs and geographical location. All staff are verified for essential training and experience and mandatory records.
Our service aims to be eco-friendly and focuses on enabling the client to live in a safer and more secure environment.
Real Mission Care is an eco-friendly health and social care service with an online platform to enable the service to operate in a more sustainable way.
Everyone is free to browse our website to identify the services most relevant to them. In order to make a booking or sign up, you will need to create an account with us. This is to ensure the continued safety of our service ecosystem. Simply sign up with your LinkedIn, Facebook, Google+ account, or complete an online registration form with your email address.
Once you’ve decided you’d like to use our services you can begin by going online for an appointment. Our group will contact and visit you for an evaluation of relevant risks and of your needs. On successful creation of an account, you can select the care service you would like to book and check the availability from the online calendar. Drag-and-select the hours you need, click “Book Now”, follow the prompts and pay using your card and that is it! Your service is confirmed, and your Care Specialist / Assistant will turn up at the selected time. Finally, Real Mission Care offers an open rating framework so you can rate our staff and in the event that you like them – book them again.
We will always keep your personal information safe and confidential in accordance with GDPR regulations. On the off chance that you can’t find a service or an appropriate time slot for your chosen Caregiver, our 24 hour Care Line at 07912 037 615 (in London) is always available to provide a helping hand. If you are unsure about a service or about using our site, you can likewise get in touch with us through the Live Chat button on the website.
The safety and wellbeing of our clients is our top priority. We recognise that it could be a challenging choice to pick a Care Provider for the care needs of a vulnerable loved one. We have number of policies and procedures in place to ensure that safety standards are met with.
- Ensuring that the care staff member is a ‘proper and fit’ individual.
Real Mission Care values being able to offer an extensive range of care services. As such, our workforce comes from a variety of different professional backgrounds, and we assess their mandatory qualifications/experience and records before allowing them to work for us. We verify their qualifications via a range of documentations, including educational certificates, training certificates and memberships of the relevant professional associations where applicable.
Participation in our induction training is mandatory for all staff. Following the induction, their performance is continuously monitored and evaluated against the principles taught in the induction course.
All our services are regularly inspected and regulated by statutory authorities and subjected to rigorous scrutiny. For more information please write to us at info@realmission.co.uk
We arrange compulsory Refresher Training Programmes on a regular basis for all our staff. The topics in such a program include, but are not limited to:
Understanding Health and Social Care Roles, Personal Development, Duty of Care, Equality and Diversity, Communication, Privacy and Dignity, Fluids and Nutrition, Awareness of Mental Health, Dementia and Learning Disabilities, Safeguarding Adults, Safeguarding Children, Basic Life Support, Health and Safety, Handling Information, Infection Prevention and Control.
We additionally share data with the user and their relatives for guaranteeing their wellbeing and security.
- Legal and Insurance Safety Nets for Care Services.
Booking and purchasing a service automatically enters our clients into a binding service agreement with us, and this, together with the Terms of Service, covers the bases in a Contract for Service Agreement which allows for clarity and transparency for both the provider and the user.
In addition to this, all agreements are fully insured for Medical Malpractice, Professional Liability, Loss of Documents, Breach of Confidentiality etc. for your peace of mind.
- Checking Staff Backgrounds.
In addition to the application / interview process we carry out additional checks through scrutinising documentation, taking up references and also (in the UK) requesting an Enhanced DBS Check.
Besides these pre-service safety nets, we also invite service users’ family members to review our services on an ongoing basis. This encourages a spirit of transparency and service excellence in our community.
We have a formal complaints system in place and the client/relatives can get in touch with us at any time.
We carry out the following tasks at our London Location:
Personal Care
- Assisting into/out of bed.
- Dressing / undressing.
- Transferring / positioning /walking.
- Putting on and removing socks or stockings.
- Correct placing / positioning in wheelchair / hoist.
- Using wheelchair / walking stick / Zimmer frame.
- Making bed / changing bed linen.
- Helping to the toilet, including using a commode or bed pan
- Use of continence aids / catheter.
- Washing / showering / bed bathing / bathing.
- Shaving
- Grooming (hair, teeth) / using non medicated lotion / hair oil.
- Preparing breakfast / meals.
- Serving meals/ help with feeding.
- Medication administration.
- PEG feeding.
Home Support
- Clearing dust throughout home.
- Emptying and taking out rubbish.
- Vacuuming carpets.
- Sweeping floors / wet or dry mop in rooms.
- Cleaning sink / bathtub / toilet / bathroom surfaces.
- Cleaning cooker / refrigerator and kitchen surfaces.
- Washing, drying and storing dishes and utensils.
- Laundry, drying and folding clothes & bed linen and ironing.
- Storing items as requested.
- Gardening.
Social Care
- Shopping
- Companionship
- Community access.
- Transportation/Escorting.
- Taking to social activities.
- Taking to medical appointments.
- Taking to other social activities (religious, etc.).
- Dealing with mail / correspondence.
- Bill payment etc.
Real Mission Care specialises in caring for people with dementia and long-term medical conditions. The ethos of our service is to set up an eco-friendly care service with a focus on the local community.
For more details, please contact us at info@realmission.co.uk
We follow a person-centred approach and involve our service users, their family members and our care staff in the care planning process to ensure that the service effectively meets the client’s needs. Our team enables service users and their family members to make bespoke choices, remain independent and assess carer activities. We welcome feedback and we are always available for you to contact us with any concerns you may have. We deal with complaints and concerns in a transparent manner and in accordance with our complaints policy and procedure. Our teams are skilled, motivated and confident in their work.
We value our clients and urge them to communicate their perspectives and attempt to organize advocacy services for them. Our teams treat our clients with dignity and respect. They take the user’s health and well-being very seriously.
Our staff are informed, via the agreed care plan, about the service user’s background, likes, and hopes and about any requirements significant for ensuring their wellbeing. This includes any needs the user may have because of their age, disability, sex (gender), gender identity, sexual orientation, race, religion or belief.
All the information you provide us is confidential and stored securely in compliance with government regulations under the GDPR. We advise our clients and their relatives how we will utilize their data and with whom we will share that data.
At the point of first contact we carry out a needs assessment based on the information provided by our client and (where applicable) by relevant family members. We then agree a written plan setting out the client’s needs and preferences with an action plan intended to meet the desired results. The service users and their friends and family are encouraged to be actively involved in building up this plan, which incorporates information about the client’s life, including goals, capacities and how the client wants us to deal with their health and wellbeing. We monitor the service on an ongoing basis, based on information and feedback obtained from the service user/ relatives, the staff and from our service records.
The user is the focal point of our service in each tiny step of our activities and we work to ensure that the service is delivered as smoothly as possible. If any concerns or complaints arise, our team will always take these seriously, investigate them thoroughly and respond within in a reasonable time.
Every member of our team is well informed about their work and we will attempt to resolve any issues of conflict in a responsible manner. We listen to our staff and ensure a good working place for them to make them happy in their work. Real Mission Care teams enjoy their professional ties with the management and other colleagues. Staff members are encouraged to report any concerns they have about the care that colleagues, carers and other professionals give. When this happens, they are supported and their concerns are thoroughly investigated.
Staff and managers work effectively with others who may be involved in caring for our service users, such as the local council. All Managers know what their responsibilities are and are always honest, including when things go wrong.
Simply call us on (+44) (0)7912 037 615 or make the arrangements online via our website:
- Go to “www.realmission.co.uk” in your internet browser.
- Sign up or log in if you already have an account with us.
- To sign-up, click on “Register” and select the “Service” choice. OR, you can join with Facebook, Google+ or LinkedIn.
- Fill in your particulars and details in the registration from, including the post code of where the service will be provided. An email will be sent to you for verification.
- Use the search bar or select from the listed categories to find a care service that meets your needs.
- We will contact to you and arrange a visit for assessment
- Our team will discuss your needs with you and / or your family members and complete the assessment process.
- You will be given all the information you need to start the service arrangement
- You will match you with a staff member who is able to meet your needs or if you like you can view the relevant staff profiles and review their ratings in your online account,
- Once you have chosen a suitable carer, we will support you to select or you can drag-and-drop your booking onto the calendar in the green availability slots. Manually adjust the dates and timings if necessary.
- Once confirmed (unless you’ve arranged with us to pay by some other alternative method), click on “Pay Now” to proceed.
- Pay now by adding your credit/debit card details.
Our charges vary according to the client’s needs. We ensure that all costs are fully communicated before you take up the service.