Real Mission Care works to map out a series of outcome-based Care pathways that improve peoples’ quality of life.
What people have a right to expect from a good home care agency can be found here.
We collect and use information about service outcomes on a regular or routine basis. The systems we have in place for measuring service outcomes make a distinction between:
Improving the service users’ health and wellbeing to the point where services can be reduced or withdrawn — AND— measuring changes which indicate slight improvement, stability or deterioration in the person’s condition and quality of life.
Achievement of outcomes is monitored using SMART targets; those are then inputted to devise a step by step approach towards achieving longer-term outcomes. Service users rate their wellbeing in terms of improvements in their physical, emotional, social and environmental conditions, which provide an accurate picture of how the individual is progressing
These indicators comprise changes that go beyond simply maintenance or prevention such as ‘changes in symptoms and behaviour, Improvement in physical functioning, confidence and skills , meeting of basic physical needs, personal safety and security, ability to live in a clean and tidy environment, keeping alert and active, appropriate nutritional arrangements, maintaining health and well-being, preventing social isolation and enjoying freedom, access to social contact and company, self-control and quality of life, valued and treating with respect, value for money , A ‘good fit’ with existing care giving and receiving within the family, cultural and religious preferences and requirements, peace of mind, sense of shared responsibility and confidence in services and a sustainable health and social care service.’
Based on the progress made as well as routinely identified needs and reviews, we continuously adapt to ensure support plans are up to date.
Our outcomes frameworks are created and measured in line with regulatory guidelines. Service users and family may wish to look through the link below:
What can you expect from a good home-care agency? >> Click here
From a health and social care perspective ‘independence’ is the ability to make decisions that will affect the life of a person without the control of others. It can also be described as a situation in which a person is not under the power of others.
Regardless of age or disability, everyone values their independence and potential loss of independence starts to become a worry once daily tasks become a struggle, even if they are otherwise in good health. Not being able to do the things one used to is frustrating; it can make daily living a struggle, and lead to low moods.
We support our service users to care for themselves as much as possible. Local health and social care organisations are connected as part of integrated care package to ensure a prompt recovery for our service users. Service users’ clinical needs, wherever relevant, are screened at their initial assessment. All external services that they require, such as healthcare, mother and baby classes, dental appointments, etc. will be signposted, referred, and where appropriate we accompany them to speed up recovery and improve their wellbeing. We cooperate with Community Heath Care Teams to ensure everyone has a health action plan.
We provide information about personalised assistive technology to maximize service users’ safety and independence within their own homes.
A complete guide to conditions, symptoms and treatments, including what to do and when to get help from here
Aspirations in health and social care can be defined as the hopes or ambitions of service users, their families and everyone working with them, for fulfilling service outcomes. It sets out the need for professionals to have high aspirations and a good understanding of what is possible for people, given the right support.
At Real Mission Care, we provide personalised support that leads to positive outcomes for our service users who need our help and support. Our goal is to develop multi-dimensional connections covering both human wellbeing and the environment by ensuring confidence, encouragement and independence and enabling service users to work towards a future they deserve. Our general framework emphasises ensuring that any advantages incurred in implementing our systems are not neutralizing the results that our service users wish to accomplish from our service.
Experience is one of the key components of service quality and we give this equal emphasis along with safety and effectiveness of service.
Real Mission Care has created a Customer Service Culture based on fulfilling people’s rights and our commitments in line with in Health and Social Care Guidelines.
We ensure that we listen and spend time with our service users, treating them as a person, not a number, providing individualised care and support without labelling and communicate in language that is easily understood; we ensure we keep abreast of information about the latest technologies and support for their condition; we give service users the option of receiving additional information to keep them well-informed; we involve other relevant professionals in their care; ensure they feel able to ask questions; involve them in evaluating the service; we implement processes that provide service users with a sense of continuity of care; ensure the staff who support them are knowledgeable; we take pains to ensure our service users always encounter positive attitudes in our staff and are able to form good relationships; and we offer access to aftercare support services, such as voluntary sector organisations, support groups, etc.
One of the ways we do this is by inviting our service users and/or family members to sit on recruitment interview panels and to ask them their views.
‘Avoiding emergency hospital admissions is a major concern everywhere for the health service, not only because of the high and rising unit costs of emergency admission compared with other forms of care, but also because of the disruption it causes to elective health care – most notably inpatient waiting lists – and to the individuals admitted.’
Hospital admissions can be traumatic, particularly for children and people with dementia, often resulting in significant distress and deterioration.
Our robust care-monitoring process and risk management protocols will focus on avoiding unnecessary hospital admissions. We maintain relationships with community health professionals, including community matrons through informed decisions about the need for hospital admissions. Our staff are skilled and confident in providing effective support so that they can cope with people’s complex care needs. We manage good infection control, careful assessment and monitoring of medication administration. We pay attention to nutrition and hydration and our involvement with the falls prevention service can also help to reduce the need for hospital admissions. Our planning for end of life care, including a preferred place of care agreement, and involving Community Health professionals, service users, relatives and staff, helps ensure individuals do not get admitted to hospital unnecessarily in the final days of their life.
Our care workers go through daily visit notes to ensure any small deterioration in the individual’s condition is flagged and we organise regular care plan reviews in partnership with the social worker and relevant healthcare professionals to prevent regression. Daily visit notes are reviewed weekly by management to ensure all service users’ needs are met. Moreover, our risk management system ensures we are ever alert to all service users’ vulnerabilities.
‘Sustainability is about assessing and reducing the environmental impact when possible. In the United Kingdom, providers have a responsibility to promote an environmentally sustainable health and social care service.’
Sustainable health and social care takes into account environmental impacts and examines evidence around sustainability, productivity and other system objectives.
In recent years countries across the world have been considering how health and social care provision needs to change to become more environmentally sustainable, but improving efficiency at the operational level is not sufficient yet. A more fundamental transformation in service models will be needed, with a greater emphasis on prevention, shifting care upstream, better integration and co-ordination of care, and an ongoing focus on maximising value for the recipients of care.
In the United Kingdom the Government and service commissioners are urging care providers to remove the barriers that discourage organisations from developing more sustainable approaches and to explore the policy changes needed to create a more enabling environment.
Real Mission provide services in a way that reduces environmental impact (such as encouraging people to recycle), preparing communities (by providing information about healthy lifestyle to our service users) and improving our service outcomes (promoting eco-friendly living standards).
Our priorities include:
- Developing a more detailed local understanding of the problem through systematic measurement of environmental impacts
- Exploiting the synergies between environmental sustainability and our organisational objectives
- Emphasising preventive approaches to maximise people’s independence
- Exploring the opportunities presented by new technologies
- Improving services of medicines management and practice to reduce inefficient or wasteful use of pharmaceuticals.
Some useful information for sustainable health and social care are available at >> Sustainable development strategy for the health and social care, Sustainability, environmental sustainability health and social care.
We encourage people to be physically active with recommendations from NHS >> Click here
Please visit this link to get advice, tips and tools to help you make the best choices about your health and wellbeing >> Click here